I ordered a large quantity of items from this merchant. After a week, I received an email stating they were backordered and offered me several options including fulfilling my order with a more expensive item at the same price. I chose to wait just a couple days for the items I ordered. They shipped when the merchant said they would and I received them in perfect condition. Thanks W&M, I will be back. Woof and Meow has provided me with excellent customer service and merchandise received as advertised. I purchased a bunch of balls for my dogs and small dog bed which was on sale for the local shelter. I have done business here twice now and will again. Always a pleasure buying from the woof and meow shoppe. Customer service has been polite and helpful everytime I have needed to contact them. I have purchased things from them multiple times and will again in the future. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com