When you order and send items online, you never have the excitement of actually seeing the product that is delivered. We have heard that, not only the clock, but the packaging was fantastic. We are more than pleased with everything about this item. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com