One of the items I ordered from The Woof and Meow Shoppe was not available. They sent me a list of options so I could choose how to update my order. They sent the item I selected in its place and did not charge me extra. I received the order very quickly. The dogs are extremely happy with the toys, and I am very happy with The Shoppes service. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com