They were very quick and accurate in shipping the products to us. Later, when we discovered that we had ordered the wrong item, they were very helpful in handling the return and replacement. Their email messages were not only polite but actually pleasant and helpful. We will happily refer others to this merchant. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com