Everything in my order arrived in a timely, well packed manner. I'm please with the merchandise and will order from them again. They even included a coupon for my next order and a little bonus treat for my dogs. My dogs want me to order again. Soon! The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com