Easy to order, quick delivery (I liked that I could choose carrier for delivery), and a nice personal note on the copy of my invoice sent to me. My dog loves the bed! One thing would have been helpful: the photos on the website would have been more helpful if they had zoomed to a bigger size in all cases. It was nice that so many products were shown on one page, but I felt like I was taking a bit of a chance because even the zooms were sometimes just the same size as the picture, just on another page. Otherwise, excellent! Thank you Customer service is more than excellent. It is friendly, personal, and personalized. Pictures on the website are sometimes too small to see details, but most often dont need details. I highly recommend this merchant! The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com