I am a computer novice, but it was extremely easy to place the order. The item was in stock, and it was shipped out immediately. Before placing the order, I compared prices and shipment costs for the exact same item from all the stores that carried it, and their price couldn't be beat. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com