Direct ship part of order shipped very quickly. Portion of order that was to come from a different source was well identified and expectations for delivery of that portion of the order were specified. The purchase included pet products, and it even came with a small separately packaged treat for the dog (which he appreciated!). Over all a very good shopping experience. Have used this merchant before and will use them again. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com