I was surprised at how quickly I received the collar I ordered. The price and shipping fees were the best I could find (and I researched). You might want to work on your on-line ordering system. I was called because there was no record of what I ordered specifically. While I knew exactly what I selected, what if I had not? Overall though, wonderful. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com