The products I ordered were delivered promptly, with a confirmation e-mail sent after the order was initially entered and when the merchandise was actually shipped. The Woof and Meow Shoppe coordinated direct shipping from manufacturers well, with direct notification to me about status in process. The final summary from The Woof and Meow Shoppe came with a personal note and a discount coupon for further purchases. This was my second experience (with quite a bit of time in between) with Woof and Meow, and I will use them again. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com