When buying online, aside from a good price and shipping charges that aren't absurd, communication is very important to me. The price and shipping charges were reasonable, and I was notified that my order was received and given an approximate date to expect my merchandise. Then I was notified again after the products shipped. I really appreciate them staying in touch. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com