No problems. Prompt. The order was slightly delayed, as I ordered 5 of the fur refills for Da Bird, and she only had 4, but she asked me what I preferred - the incomplete order right away or the entire order delayed slightly. I chose the slight delay. Items arrive promptly after the agreed upon delay. I like the extra gift items she sends, too. The Bat Around puffy fur ball has been a great hit with my kitten. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com