I have just made my first two purchases from the Woof and Meow Shoppe and am thoroughly pleased with my experience. Not only did the Shoppe have a very hard-to-find dog toy (Willie the Warthog), but their customer service was top-notch. In addition to an e-mail receipt of my order, they sent me a personal e-mail to let me know when they expected to deliver the toy. Then, when I received the toy (very quickly, I might add), the Shoppe enclosed two handwritten notes and an extra small thank you gift for my dogs. I will definitely look to the Woof and Meow Shoppe first when I find myself in need of other dog or cat products. The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com