I ordered a Lookout II oversized car seat. I called with some questions and the store was very helpful. The item arrived in less than a week which is phenomenal comsidering this time of year. I would definitely order from them again in the future! The Woof and Meow Shoppe would like to provide you with the best-priced, quality cat and dog animal lover gifts, as well as fun, yet functional pet supplies. If you have any questions or concerns, please contact us at: E-mail: help@woofandmeowshoppe.com Toll-Free: (800) 815-8092 Phone: (925) 648-4092 Fax: (925) 648-4093 WoofAndMeowShoppe.com