Toll-free: 800-815-8092
| The Woof and Meow Shoppe wants to provide you, the customer, with high quality, unique and
boutique-like products for your pet's enjoyment, as well as your own enjoyment. Please let us know
how we can better serve you! Address: The Woof and Meow Shoppe 9000 Crow Canyon Road Suite S, #194 Danville, CA 94506-1175 Toll-Free: 800-815-8092 Phone: 925-648-4092 Fax: 925-648-4093 E-mail: info@woofandmeowshoppe.com To Place an Order: Please place your order with our secure online shopping cart. Just click on the order button by the item you wish to order to place it in your shopping cart. You can continue shopping or check out by clicking on the appropriate button. If you have any questions or need assistance, please contact us at info@woofandmeowshoppe.com Other methods of ordering are as follows: By Phone: Call Toll-Free (800) 815-8092 between the hours of 9:00am to 5:00pm PT, Monday through Friday (excluding holidays). By Fax: 925-648-4093 - This number is available 24 hours a day, 7 days a week. Please fax your order, including your billing and shipping address and all pertinent billing information. By Mail: The Woof and Meow Shoppe; 9000 Crow Canyon Road; Suite S, #194; Danville, CA 94506-1175 - Please mail your order, including your billing and shipping address and all pertinent billing information. By E-mail: If you have questions regarding how to place an order, email info@woofandmeowshoppe.com. Please do not send any credit card information via e-mail! Shipping: Within the U.S., we ship via USPS Priority Mail or UPS Ground, except in the case of Lupine products (shipped First Class Mail). Shipping charges within the U.S. are as follows: $0.00 - $9.99 = $3.95 $10.00 - $24.99 = $4.95 $25.00 - $49.99 = $6.95 $50.00 - $74.99 = $9.95 $75.00 - $99.99 = $11.95 $100.00 - $124.99 = $12.95 $125.00 - $149.99 = $13.95 $150.00 - $174.99 = $15.95 $175.00 - $199.99 = $16.95 $200.00 AND UP = $18.95 All International Orders, we ship via Airmail Parcel Post. International shipping charges are as follows: $0.00 - $24.99 = $12.00 $25.00 - $49.99 = $14.00 $50.00 - $74.99 = $16.00 $75.00 - $99.99 = $18.00 $100.00 - $124.99 = $20.00 $125.00 - $149.99 = $22.00 $150.00 - $174.99 = $24.00 $175.00 - $199.99 = $26.00 $200 AND UP = $28.00 (NOTE: If more than 4 Lupine products are purchased in one order, the shipping charge will be reevaluated and confirmed with the customer! In addition, orders for either the Pet Car Seats, Pet Beds, Pet Ramps and/or Metal Garden Sculptures will be charged the exact shipping price in regard to weight and destination.) Estimated Time of Arrival: Through USPS Priority Mail, the estimated time of arrival is approximately 1-4 days. Inside California: 1-2 days. Outside California: 2-4 days. During heavy holiday shipping periods, estimated time of arrival could potentially increase, but this rarely occurs. Through Airmail Parcel Post, the estimated time of arrival is 4-8 days. During heavy holiday shipping periods, estimated time of arrival could potentially increase, but this rarely occurs. Local Delivery: Local delivery is available in the following areas with an additional delivery cost: Blackhawk - $1.00 Danville - $1.00 San Ramon - $1.00 Dublin - $1.00 Exchange/Return Guarantee: All items carry a 30-day money-back guarantee. Please contact us at info@woofandmeowshoppe.com within 30 days of receiving your order. We will assist you in exchanging the product (additional shipping charges will apply) or provide you with a refund (excluding delivery charges) to the credit card that was used to place the order. Customer Service: If you have any questions regarding our products or your order, please feel free to contact us at info@woofandmeowshoppe.com. Gift Orders: If your order is a gift, please indicate that your order is a gift and your message to the recipient. The Woof and Meow Shoppe will include a gift message within the package. Currently, we do not gift wrap. Gift Certificates: Gift Certificates can only be used at woofandmeowshoppe.com. Any unused balance will remain for future purchases; cash or credit card refunds will not be issued. Gift Certificates are not redeemable for cash and cannot be used to purchase another Gift Certificate. Gift Certificates can be redeemed up to one year. Please note that sales tax is not charged on the purchase of a Gift Certificate. Gift Certificates cannot be purchased or redeemed using any discounts, coupons or promotional offers. The Woof and Meow Shoppe will not be responsible for incorrect e-mail addresses, so please verify the recipient's information before placing your order. We are sorry, but we cannot replace and are not responsible for lost or stolen gift certificates. Redeeming Gift Certificates: When redeeming a Gift Certificate please enter the Gift Certificate Code on the Order Form in the appropriate box. If your order total is more than the Gift Certificate value, you must use a credit card for the remaining balance. Gift Certificates cannot be purchased or redeemed using any discounts, coupons or promotional offers. Product Availability: The Woof and Meow Shoppe will endeavor to provide high quality, unique and in-demand products. However, products may be discontinued or an item could sell out. Therefore, when an item is out-of-stock after you place your order, we will notify you via e-mail. Then, we will place an out-of-stock item on backorder. If you do not want an item to be placed on backorder, please contact us at sales@woofandmeowshoppe.com. Additional Information: All prices are subject to change without prior notice. If you would like to donate one or more items to your favorite shelter, The Woof and Meow Shoppe will ship those items for FREE to the shelter!!! Mastercard, Visa, American Express, Discover and Diners Club cards are accepted. |